FAQ

How Do I Place an Order?

Completely safe! We prioritize the security of your payment information through two key measures:

  • Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting global standards for handling cardholder data.

  • We use end-to-end encryption technology to fully protect your credit card details, billing address, and all other payment-related information.
    You can trust that every transaction is 100% secure.

Is My Payment Information Secure?

Absolutely! Your payment security is our top priority, and we take it seriously:

  • Our payment gateway is PCI-DSS certified, complying with international standards for data security.

  • End-to-end encryption ensures that your credit card details, billing address, and any payment data remain completely protected.
    Rest assured — every transaction is safe and fully encrypted.

Order Processing and Delivery Time

The process includes two main stages:

  • Order Processing: Once your order is confirmed (usually within 12 hours after payment), it will be processed and shipped within 2 business days.

  • Delivery Time:

    • Domestic orders: Standard delivery takes 3–8 business days.

    • International orders: Delivery may take 5–22 business days depending on your location and local customs procedures.

Order Tracking

Yes! You can track your order in real time.
Once your order ships, a tracking number will be sent to your registered email address. You can also find it in your account under Order History.
Use the tracking number on the carrier’s official website (such as UPS or DHL) to check the live status and estimated delivery date of your shipment.

Shipping Fees

We offer free standard shipping on all orders — no minimum purchase required.

Product Assembly

No assembly required! All products are fully pre-assembled before shipping. Simply unbox your product, and it will be ready to use within a minute — no tools or extra steps needed.

Return Policy

We offer a 30-day return guarantee on all products.
If you’re not completely satisfied with your purchase, you can request a return within 30 days of receiving the item.
All return shipping costs are covered by us.

Customer Support

You can contact our customer service team by email at:
📧 william.r.leahy256@gmail.com

Quick Tip: Please include your order number (if applicable) and a brief description of your issue (e.g., order inquiry, return request).
Response Time: Our team will get back to you within 48 business hours (Monday to Friday, excluding public holidays).